FAQs
Find answers to the most common asked questions.
Top Questions
How long will it take to get my package?
At Groom Under, we pride ourselves on prompt service. All orders ship out within 1-2 business days, we offer two shipping options:
1. Standard Shipping: delivering within 2-4 business days. Spend £20 or more and enjoy our standard shipping option for FREE.
2. Expedited Next-Day Service: experience lightning-fast delivery to England, Wales, Glasgow, and Edinburgh. Expect 1-2 day service for Northern Scotland and Northern Ireland.
What makes Groom Under different?
At Groom Under, we stand out by prioritising natural solutions tailored for men, including areas often overlooked in personal care. Our goal is to provide high-performance solutions that deliver the care every part of your body deserves.
Do you use parabens in your deodorants?
Never.
Are your products dermatologically tested?
Yes, all our products undergo a minimum 8-month testing phase on various skin types to ensure optimal performance.
Where are your products made?
All our products are proudly made in the UK.
Do you use aluminium in your deodorants?
Never.
What is micro-silver and why do we use it?
We use the power of micro-silver in our natural deodorant for its potent antibacterial properties to combat odour-causing bacteria, while remaining gentle on the skin. Micro-silver is a form of silver consisting of particles that are larger than nano-sized particles but still much smaller than traditional metallic silver. Unlike cheaper alternatives such as nano or colloidal silver, micro-silver is less likely to penetrate the skin and has a lower environmental impact.
Are your products tested on animals?
Our products are made without animal testing, only humans who willingly volunteer!
Product Questions
What does your BOLD fragrance smell like?
Our signature BOLD scent is a fresh fragrance with a perfect blend of bergamot, patchouli, vanilla, and subtle woody undertones. Creating a confident and magnetic aroma.
What is micro-silver and why do we use it?
We use the power of micro-silver in our Natural Deodorant for its potent antibacterial properties to combat odour-causing bacteria, while remaining gentle on the skin. Micro-silver is a form of silver consisting of particles that are larger than nano-sized particles but still much smaller than traditional metallic silver. Unlike cheaper alternatives such as nano or colloidal silver, micro-silver is less likely to penetrate the skin and has a lower environmental impact.
Can your Natural deodorant melt?
Our ingredients allow our deodorant to withstand temperatures up to 33 degrees Celsius. We know that temperatures can go past that, so please see our recommended storage conditions below.
Are Groom Under products tested on animals?
Our products are made without animal testing, only humans who willingly volunteer!
Do your deodorants contain aluminium?
Never.
Can your deodorants expire?
Our Ball Deodorant has an expiry of 6-months after opening, while our Natural Deodorant has an expiry of 12-months after opening. For reassurance, please refer to the symbols on our product labels.
How should I store my deodorants?
To ensure optimal freshness, performance and texture, store our deodorants in a cool, dry place away from direct sunlight. Keep the lids securely closed when not in use.
Shipping, Refunds & Returns
How long will it take to get my package?
At Groom Under, we pride ourselves on prompt service. All orders ship out within 1-2 business days, we offer two shipping options:
1. Standard Shipping: delivering within 2-4 business days. Spend £20 or more and enjoy our standard shipping option for FREE.
2. Expedited Next-Day Service: experience lightning-fast delivery to England, Wales, Glasgow, and Edinburgh. Expect 1-2 day service for Northern Scotland and Northern Ireland.
Where does Groom Under ship to?
We currently only ship to addresses within the UK.
How do I get a refund?
We stand behind the quality of our products and strive to ensure your satisfaction with every purchase. If for any reason you're not completely satisfied, please reach out to us within 30 days of your order delivery date at hello@groomunder.com.
We'll work with you to address any concerns and find a solution that leaves you smiling!
What should I do if I don't receive my products or if it's damaged?
If your products haven't arrived or if they've arrived damaged, no worries! Just reach out to us at hello@groomunder.com, and we'll take care of everything for you. Our customer service team is here to help!
How much is shipping?
For our UK customers, we offer two shipping options:
Standard Shipping £3.99: delivering within 2-4 business days. Spend £20 or more and enjoy our standard shipping option for FREE.
Expedited Next-Day Service £4.99: experience lightning-fast delivery to England, Wales, Glasgow, and Edinburgh. Expect 1-2 day service for Northern Scotland and Northern Ireland.
Where do you ship from?
At present, our orders are shipped from United Kingdom.
How do I track my order?
Once your order has been shipped, you'll receive tracking information via email.
Ingredients
What makes Groom Under formulations different?
Tailored Formulations: Unlike many other companies, we don't rely on standard ready-made formulations. Instead, we have a dedicated team of experienced chemists to craft our products from scratch. This ensures that each product is uniquely tailored to meet our high standards and the specific needs of our customers.
Extensive Testing: Quality is very important to us. That's why each formulation undergoes an extensive testing and trialling process, spanning a minimum of 8 months. This rigorous testing period allows us to refine and perfect our products, ensuring they meet our stringent criteria for efficacy, safety, and performance.
Natural Ingredients: We're committed to transparency. Our formulations boast a remarkable 95% or more natural ingredients. By prioritising natural ingredients, we not only deliver products that are gentle and nourishing for the skin but also contribute to the well-being of our planet.
Do your products contain aluminium?
Never.
Do your products contain parabens?
Never.
What Ingredients are used to make Groom Under Ball Deodorant?
Aqua (Water), Glyceryl Stearate, PEG-100 Stearate, Tapioca Starch, Caprylic/Capric Triglyceride, Stearic Acid, Stearyl Alcohol, Parfum (Fragrance), Dimethicone, Ethylhexylglycerin, Phenoxyethanol, Carbomer, Potassium Hydroxide, Aloe Barbadensis Leaf Juice Powder, Linalool, Limonene
What is micro-silver and why do we use it?
We use the power of micro-silver in our natural deodorant for its potent antibacterial properties to combat odour-causing bacteria, while remaining gentle on the skin. Micro-silver is a form of silver consisting of particles that are larger than nano-sized particles but still much smaller than traditional metallic silver. Unlike cheaper alternatives such as nano or colloidal silver, micro-silver is less likely to penetrate the skin and has a lower environmental impact.
Do your products contain talc?
Never.
Do your products contain phalates?
Never.
What Ingredients are used to make Groom Under Natural Deodorant?
Caprylic/Capric Triglyceride, Ozokerite, Cocos Nucifera (Coconut) Oil, Butyrospermum Parkii (Shea) Butter, Tapioca Starch, Perfume, Sodium Bicarbonate, Triethyl Citrate, Tocopherol, Magnesium Hydroxide, Silver, Cyclodextrin, Dextrose.
How to use our Products
How to use Ball Deodorant
After showering and drying put an almond sized amount into your palm and massage gently into your man parts. Perfect for daily use.
Tip: Let dry completely before dressing.
How to use Natural Deodorant
We recommend around 3 to 4 swipes onto each arm pit, but we are all unique and have our preferences. For top-notch results, slap it on after a refreshing shower to dry skin, and give it a sec to soften up on contact with your body's warmth before applying.
Do you have a question we have not answered?
Ask GROOM UNDER
Our customer support team can help answer your questions